ORDERING WAIT TIMES

All Alchemy Pastry cakes, cupcakes & desserts have a minimum notice period of three days notice for all orders however this may be subject to change without notice. If you require a cake within a shorter time frame, please email info@alchemypastry.com.au and we will endeavour to meet your request (subject to availability).

There may be periods of being “booked out.” We would be happy to make recommendations of another cake designer who may be able to help you.

PAYMENT

All products available on our website must be paid for in full at the time the order in placed in order to confirm the order. For all custom cakes, we require full payment to be made by the date listed on the invoice (usually 14 days prior) in order to secure your order. Wedding cakes require a 50% deposit 12 weeks prior to the wedding date with full payment to be finalised 14 days before. Your order is not confirmed until payment is made and you have received your receipt and order confirmation. Please note that custom orders book out so get in early to avoid disappointment.

CANCELLATION POLICY

Online store cake orders: No cancellations within the 3 day minimum period. Cancellations for online products 7 days before your booked date: Total order value refunded. Cancellations within the 7 day period of your booked date (excluding the 3 days prior to your booked date): 50% total order value refunded.

Custom order & wedding cakes: Custom designs & wedding cake orders require certain elements to be produced within a 14 day period before the booking date. Cancellations made 14 full days before your booked date will be refunded full order value.

Cancellations 7-14 days of your booked dates will receive a refund of 50% of any monies/deposits paid.

There are no cancellations on custom/wedding cakes with a 7 day period of the booked date.

DELIVERY/PICK UP

Pick up is available from our location in Southport, 4215. Pick up is available free of charge and our pick up windows are listed below. Please note a pre arranged pick up window must be agreed upon prior to pick up. Pick up outside of these times can be organised via prior arrangement.

Pick up is available Monday - Sunday 10am - 4pm via prior arrangement.

Delivery can be arranged within 8km of 4215 for a flat fee of $15 through prior agreement only. There will be 1 hour delivery windows offered to you. Please note that while we always endeavour to be on time, situations out of our control may arise. We will always make contact with you to discuss.

Cake care cards will be sent as an attachment to your email prior to cake delivery and provided during local pick up. Alchemy Pastry take no responsibility for care products once they have been picked up/delivered.

ALLERGIES

Alchemy pastry does not specifically cater to allergies and food intolerances. Whilst we take all care, the kitchen is not an allergen free zone and we cannot guarantee that any of the products are free from nuts, gluten and/or any other common allergens. Some of our suppliers do not offer allergy and intolerance free supplies and we cannot guarantee their absence in our products.

LIABILITY

Alchemy Pastry will not be held liable for any losses experienced by the customer which arise after pick up/delivery. Alchemy Pastry's total liability for any claim howsoever arising shall not exceed the total value of the order paid by the customer.

Sometimes, mistakes happen. If you are unhappy with your order and/or purchase, we ask that you immediately notify us (within 24 hours of pick-up or delivery) at info@alchemypastry.com.au with your concern and return your goods (minimum 95% of purchased goods) to us within a maximum of 36 hours.

Upon inspection of the goods, a decision regarding liability will be made and will be conveyed to the customer in writing. If Alchemy Pastry is at fault, up to 100% of the total order amount including delivery will be refunded. If time permits, the order will be remade and provided to the customer (should the customer request a remake in lieu of a refund). If Alchemy Pastry is not at fault, all monies will be retained by Alchemy Pastry and the cake may be collected by the customer or destroyed.

Please note as all our cakes are handmade there may be slight differences in product outcome. pictures are for general illustration only. Serving size recommendations are approximate and based on 1 inch x 1 inch x 4 inch serves.